Question 1

What is Paw ReCoup™?

Accepted Answer

Paw ReCoup™ helps you organize pet receipts and review potential recovery opportunities. It uses details you confirm to look for possible rebates, warranties, recalls, reimbursements, or settlements, but a potential opportunity is not a promise of recovery.

Question 2

How do I upload and save a receipt?

Accepted Answer

Upload a supported receipt photo or PDF after giving the required consent. Paw ReCoup™ reads a draft of the receipt details, then gives you a chance to review and correct them before you save. Only the details you confirm and save are used for matching and account features.

Question 3

What happens if the receipt reader gets something wrong?

Accepted Answer

The receipt reader produces a draft, not a final record. Review every extracted field and correct anything that is wrong. If the file cannot be read, you can retry the read or enter the details manually; a retry may still be unable to extract the information.

Question 4

How does Paw ReCoup™ match receipts to recovery opportunities?

Accepted Answer

Paw ReCoup™ compares only confirmed receipt details with the information for potential opportunities. A match is shown as a potential opportunity for you to review, not as proof that you qualify. No match is also a valid outcome, and Paw ReCoup™ does not guarantee eligibility, payment, approval, or recovery.

Question 5

Where do source and deadline details come from?

Accepted Answer

Each potential opportunity should point you to its official source and show available verification details. If a source cannot be verified or a deadline is unavailable or not published, Paw ReCoup™ says so instead of guessing. Check the official source for the current rules, eligibility, dates, and any changes before you act.

Question 6

Can Paw ReCoup™ submit a claim for me?

Accepted Answer

Paw ReCoup™ can show checklist progress and the information you may need, but you submit through the official source yourself. It does not automatically submit a claim, contact a provider, or turn a potential match into a confirmed claim. The official source decides whether your submission is accepted.

Question 7

What does the $9.99 account unlock cost?

Accepted Answer

The account unlock costs $9.99 one time and provides permanent access to the unlocked Paw ReCoup™ account. There is no recurring fee or monthly charge. Paying for access does not guarantee that you qualify for, receive, or recover money from any opportunity.

Question 8

How are Paw Points connected to my account?

Accepted Answer

Paw Points are tied to the signed-in account that earned them. Only approved receipts count toward the Paw Points balance; pending, rejected, or unapproved receipts do not count until the product marks them approved. Paw Points are an account feature, not a guarantee of recovery or payment.

Question 9

Does Paw ReCoup™ guarantee that I will get money back?

Accepted Answer

No. Paw ReCoup™ surfaces potential opportunities for you to review; it does not promise eligibility, approval, reimbursement, payment, recovery, or a specific dollar amount. Always check the official program, insurer, manufacturer, agency, or settlement source before taking action.

Question 10

What happens to my documents and personal information?

Accepted Answer

Your saved documents and pet records are private to your account and are used to provide the Paw ReCoup™ workflow. Review the Privacy Policy for the current details, and contact pawrecoup@polsia.app if you need help with a privacy request or account question.